Dinas Perhubungan

Kabupaten Lumajang

ID|EN

Pengaduan Masyarakat

[PLACEHOLDER: Introduction about the complaints process and its importance]

Formulir Pengaduan

[PLACEHOLDER: Guidance on what to include in the complaint description]

Unggah foto, dokumen, atau bukti pendukung lainnya (maks. 5MB per file)

Informasi Penting

  • [PLACEHOLDER: Response time information]
  • [PLACEHOLDER: Privacy policy notice]
  • [PLACEHOLDER: Follow-up process explanation]
  • [PLACEHOLDER: False reporting consequences]

Proses Penanganan Pengaduan

1

Penerimaan

[PLACEHOLDER: Description of receipt process]

2

Verifikasi

[PLACEHOLDER: Description of verification process]

3

Penanganan

[PLACEHOLDER: Description of handling process]

4

Tindak Lanjut

[PLACEHOLDER: Description of follow-up process]

Cara Lain untuk Mengadu

Telepon

[PLACEHOLDER: Complaint hotline phone number]
[PLACEHOLDER: Office hours for phone complaints]

Email

[PLACEHOLDER: Official complaint email address]

Kantor

[PLACEHOLDER: In-person complaint office location and hours]

Statistik Pengaduan

[PLACEHOLDER]
Pengaduan Diterima
[PLACEHOLDER]
Pengaduan Selesai
[PLACEHOLDER]
Sedang Diproses
[PLACEHOLDER]
Rata-rata Waktu Penyelesaian